Are You Certain of What Will Happen?

holes-in-bucketAre you looking for one tip that will drastically change any meeting, sales call, sales meeting, or proposal presentation for you or your business?

I attended a sales symposium last week by an organization called Allied executives. It was a great symposium and I came away with many gotcha’s about how to better run a sales organization from people in the trenches.

One of the best insights I learned is what I’m about to share with you now.

This insight comes from the perspective of being a sales manager or a CEO running a sales team. I believe this tip is equally transferable to an entrepreneur, small business owner, or an independent professional.

At some point in the sales process a sales person is going to place a proposal in front of a perspective client. The sales manager should hold the sales person accountable by getting the answer to the following statement.

The Salesperson must be able to exactly describe to management what will happen if we put this proposal on the table.

After you read this let that sink in a little bit and think about it…

Now from a sales manager’s perspective this is a critical concern in managing a sales organization or an independent salesperson.

What a sales manager wants to hear is what is going to happen, not what they feel will happen, but what will happen. That’s the goal.

Now there’s a lot that goes with this, but dig deeper in the question and you realize that in order to answer it there are tons of lead up questions you would have to know:

  • Have you properly assessed the needs of the client?
  • Does the proposal solve the pain or a need for the client?
  • Is the proposal in the ballpark of what the client is expecting for level of service or fee?
  • Is the prospect or client expecting a proposal?
  • Will this prospector client signed the proposal?

The possible questions could go on and on. What the sales manager expects from the salesperson is to make sure they have properly addressed and solved the prospects needs.

The Power of Knowing

This is a powerful concept to transfer over to any aspect of your business.

I believe if you take this concept and apply it to something such as a networking meeting or even a cold call you should be able to answer that question.

Look at it as if you were a real estate agent and had a possible listing appointment to list someones home for sale.

As an agent you should ask yourself if you know the outcome of this appointment? Do you have enough information about this person’s situation, property, or interest level in listing with you?

I can hear it now, based on my conversations with real estate agents I know the common response I get is… How do I know that information without actually going to the appointment?

There are ways of getting this information before you even schedule an appointment. The key is you should implement these as part of your sales process with a focus to answering the above question with near certainty before you spend your time further on any prospect or lead.

Or take one of our clients here at You Brand who sells telecommunications solutions to small businesses. He does a check before he even sends out a proposal. He makes sure that beyond a doubt he knows the outcome of submitting the proposal.

For him this means knowing at what stage his perspective client is in the buying process.

Are they just shopping rates? Are they seriously considering changing telecommunications infrastructure? Have they committed to giving an answer immediately?

He has a list of questions that must be answered in a positive manner before he will even submit a proposal. This simple step has kept him focused on the true customers and prospects worth his effort.

What’s the point of all this?

First, doing this will save you time by eliminating the time spent on prospects or clients that don’t have the intention to do business with you.

Second, by focusing on a certain outcome you focus your efforts on thinking about the sales process and whether or not you, your product, or your service solves the needs of your perspective client.

I wouldn’t end it there, I would take this concept and transfer it to meetings, phone calls, sending an email, or even networking events.

If you run a small business or are an independent professional holding yourself accountable by asking this question has the potential to drastically change your business.

Can you think of some good lead up questions you need to answer before you can answer this big question? If so please share below in the comments.

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{ 1 trackback }

Scott Scanlon (scottscanlon) 's status on Thursday, 12-Nov-09 17:48:09 UTC - Identi.ca
November 12, 2009 at 10:48 am

{ 3 comments… read them below or add one }

John Pitlick November 13, 2009 at 11:19 am

Great insight here Scott.
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Steve Gewecke
Twitter: mlmphonepro
November 13, 2009 at 11:21 am

Awesome, I am putting this into practice right now. Great way to look at the things I take care of each and every day.
Steve Gewecke´s last blog ..How To Get Your Blog Rankings Higher! My ComLuv Profile

Chuck November 13, 2009 at 10:50 pm

The more that you know about what you are dealing with, the better the outcome will be for you. You cannot know too much about what you need to know.

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