Diamond Bank has leveraged technology to reach more customers with an enhanced service in Nigeria by launching an Artificial Intelligence Chatbot. According to the bank in a statement, the Chatbot named ‘Ada’ uses the AI technology to provide a human-like interaction and personalised experience for its customers.
It said Ada would be able to learn from past interactions, enabling it to offer more relevant and timely solutions to new and existing customers on Facebook Messenger and other messaging platforms in the coming months. The banks said Ada, which would enable transactions such as airtime purchase, bill payments, stock trading, and money transfers via a social network platform, was a response to preferences for mobile and digitally delivered services.
The Chief Executive Officer, Diamond Bank, Uzoma Dozie, said, “I believe data and technology have the power to transform Nigeria’s economy. So, I am excited to announce the launch of Diamond’s Artificial Intelligence-powered Chatbot named Ada.
“Ada will allow us to further digitalise the mobile banking process and create an increasingly customised mobile banking experience for our millions of customers, Ada also presents another opportunity to deepen financial literacy and build trust and transparency in our ecosystem.” He also said, “I am passionate about how Diamond can leverage technology to tap into Nigeria’s huge market, whereby a large segment of the population is under-banked or unbanked. Data-led technology can plug this gap, and expand financial inclusion on a rapid scale.” “Diamond already has a foundation of over 15 million customers, and our AI-driven Chatbot Ada will enable us to expand our digital-led strategy, and reach even more people across Nigeria through mobile banking.” The statement said Key Diamond Bank initiatives involved supporting Nigeria’s future business leaders through its Building Entrepreneurs Today programme and upcoming Tech Fest in April, improving financial inclusion by focusing on increasing female participation in the formal economy and the rollout of its Diamond Y’ello mobile banking service, which had over nine million users.
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