Despite its early forms proving increasingly popular among businesses looking to digitise their operations and cut costs, Artificial Intelligence is still in its infancy, and while the majority of organisations are exploring the benefits of the technology, those that are actually implementing it commonly struggle with its successful execution. Building on the firm’s front running position in the global AI market, Deloitte’s Artificial Intelligence Center of Expertise (AICE) has crafted the top ten lessons for successfully embracing AI within a company.

The establishment of an AI organisation can be seen as an organisational change, and as with more or less all changes, it is important that the change is supported by the leadership and that a clear vision is formulated. The leadership of an organisation must back the establishment of an AI organisation and be prepared to fund it and give it sufficient time.

For instance, to manage the AI community and to experiment with this new technology, it is important that the leadership understands the usefulness and necessity of this investment. Leaders should always be aware of what business needs AI can fulfil, and how the technology will influence the organisation as a whole.

Speaking at a recent round-table discussion on how AI might change the partnership model, Deloitte UK’s Director of AI & Cognitive Computing, Matthew Howard, argued consultants are essential for keeping AI implementation grounded in such a way. Howard said, “Consultants have a key role to play in fulfilling the demands of the market as part of the AI ecosystem – marrying business needs with technology,” before suggesting that consultants could soon have such an important role to play in assisting business leaders in imbedding AI in their organisations, that, “perhaps we will see the first data scientist partnerships soon.” Even for technology-driven organisational changes, it is just as important to focus on the engagement of human labour.

Getting employees to accept and participate in AI implementation is key for successful adoption, and to do this, it is important that executives are aware of AI and also understand how it will affect their organisation. With AI, this is difficult, because, as its potential is still to be realised, it is intangible. Read more from…

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